Contact us

Have a question? We’re always happy to help.

Chat with us

Sign in to the app.
Scroll to the bottom of the screen, then select 'Start a Chat’.
Chat with MOBI, our virtual assistant, or a member of our team about your account. If you’re unsure on how Chat works you can take our guided tour. Simply type "Get me started" in the Chat.

Your Chat history will be visible and stored securely in the app, for 13 months.

Don't have the app? Find out how to download the M&S Bank app.

Sign in to the app.
Scroll to the bottom of the screen, then select 'Start a Chat’.
Chat with MOBI, our virtual assistant, or a member of our team about your account. If you’re unsure on how Chat works you can take our guided tour. Simply type "Get me started" in the Chat.

Your Chat history will be visible and stored securely in the app, for 13 months.

Don't have the app? Find out how to download the M&S Bank app.

Sign into Online Banking.
Click the 'Chat' icon from selected pages when signed in.
Chat with MOBI, our virtual assistant, or a member of our team about your account. If you’re unsure on how Chat works you can take our guided tour. Simply type "Get me started" in the Chat.

Your Chat history will be visible and stored securely in Online Banking, for 13 months.

Not registered? Find out how to download the M&S Bank app.

You can ‘Chat’ with MOBI only on our website. Find 'Chat' in the bottom right on selected web pages.

If you need to Chat to an agent about your account, you’ll be able to continue your conversation once you’ve signed in. Your Chat history will be visible and stored securely in the app and Online Banking, for 13 months.

Video script

Chat with us

Are evenings the only time you have to do your life admin?

Or you find you’re not in a convenient place to talk about personal information?

Maybe you find talking over the phone challenging?

We have a solution…

You can ‘Chat with us’ at any time in M&S Digital Banking.†

Where you can confidentially ask questions about account queries you may have.

(hand holding phone with messages saying: I have an unrecognised transaction, can I change my Direct Debit amount, How can I change my payment due date)

If your query is straightforward, it will be answered by MOBI, our virtual assistant.

Or you'll be connected to one of the team to help.

‘Chat with us’ is available 24 hours, 7 days a week, 365 days a year.

So there's always a time…

And a place, that’s convenient for you.

We can also send you notifications when you have a response waiting.*

*Available in the M&S Banking App. Make sure you turn on your notifications

Allowing you to simply get on with life.

Thank you for watching

†Available on compatible devices for main card holders.

Other ways to contact us

What product or service does your query relate to?

Close my account

Make a balance transfer

Access digital banking

Dispute a transaction

Manage my credit limit

Activate my card

Make a payment

Amend my direct debit

Phone

Speak to one of our customer support team by calling 0345 900 0900 or +44 (0)1244 879080 from abroad. Lines are open 8am – 8pm Monday to Sunday.

If you call us, you may be asked to verify your identity via a one-time security code to your mobile phone. This will allow us to answer your query quicker.

Manage your loan

Phone

Speak to one of our customer support team by calling 0800 363 400 or +44 (0)1244 879080 from abroad. Lines are open 8am – 8pm Monday to Friday, 8am – 7pm Saturday and 10am – 6pm Sunday.

If you call us, you may be asked to verify your identity via a one-time security code to your mobile phone. This will allow us to answer your query quicker.

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Phone

Speak to one of our customer support team by calling 0345 900 0900 or +44 (0)1244 879080 from abroad. Lines are open 8am – 8pm Monday to Sunday.

If you call us, you may be asked to verify your identity via a one-time security code to your mobile phone. This will allow us to answer your query quicker.

Phone

Speak to one of our customer support team by choosing from the options below.

If you call us, you may be asked to verify your identity via a one-time security code to your mobile phone. This will allow us to answer your query quicker.

Account opening: 0808 001 3131. Lines are open 8am - 8pm Monday to Sunday.
Existing customers: 0345 900 0900 or +44 (0)1244 879080 from abroad. Lines are open 8am - 8pm Monday to Sunday.

Account opening: 0808 002 2222. Lines are open 8am - 6pm Monday to Friday (closed weekends and public holidays).
Existing customers: 0800 028 2824 or +44 (0)1244 879080 from abroad. Lines are open 8am - 6pm Monday to Friday (closed weekends and public holidays).

0808 001 1111 or +44 (0)1244 879080 from abroad. Lines are open 8am - 6pm Monday to Friday (closed weekends and public holidays).

0808 005 5555 or +44 (0)1244 879080 from abroad. Lines are open 8am - 6pm Monday to Friday (closed weekends and public holidays).

Phone

Speak to one of our customer support team by calling 0345 900 0900 or +44 (0)1244 879080 from abroad. Lines are open 8am – 8pm Monday to Sunday.

If you call us, you may be asked to verify your identity via a one-time security code to your mobile phone. This will allow us to answer your query quicker.