Update your contact details

Are your contact details up to date? If not, you can follow the steps below

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Update your contact details

How do I update my contact details within the M&S Bank app?

If you use our app, you can update your contact details by following the below steps:

Sign into the app, tap the menu button in the top right corner, then the profile icon.
Then select 'Contact details'
Select any missing or out of date details you need to update, click 'Edit' and follow the instructions on screen
Next, press save and authenticate using your face, fingerprint or your Digital M&S PASS PIN

That's it! Your changes have now been made.

Update your contact details using the M&S Banking App

If you’ve recently changed your contact details, like your phone number, email or address, it’s important that you update them in our app too.

Available on compatible devices for main cardholders.

Simply open the app and sign in using your face, fingerprint or Digital M&S PASS PIN.

Select the menu icon in the top right corner of your screen.

Tap the ‘Profile’ icon and select ‘Update your personal details’.

Tap ‘Contact details’ and select the details you need to update.

To update your address, type in your postcode and press ‘Search’.

Then, select your address from the results, press 'Update address'

If your address does not appear you can enter it manually. Customers with foreign or British Armed Forces address need to call us

and authenticate using face, fingerprint or your Digital M&S PASS PIN.

To update your phone number or email address, simply enter your up-to-date details and tap 'Continue'.

Then authenticate using your face, fingerprint or your Digital M&S PASS PIN.

That’s it – your changes have now been made.

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Available on compatible devices for main cardholders.

If you’re trying to set up the M&S Bank app and see a message asking you to call us, or 'No mobile number found', get in touch using our contact us page.

Please note, we add a short delay after you update your contact details to confirm the change was made by you. During this time, you may still see ‘No mobile number found’ when setting up the app.

How do I update my contact details in Online Banking?

It's easy to update your contact details within Online Banking.

Simply 'Sign in' to Online Banking
Select 'Update your personal details' under 'Quick links'. Find the details you'd like to update and select 'Edit'
Follow the instructions on the screen. You will need your M&S PASS to verify your changes

Step 1: Launch your M&S Bank app.
Step 2: Tap the ‘Generate security code' option at the bottom of the page, and then select ‘Re-authentication code‘.
Step 3: Enter your 6-digit Digital M&S PASS PIN, or use your face or fingerprint to generate a single use 6-digit security code.
Step 4: Enter this code on the Online Banking screen.
Step 5: Press 'update'.

That’s it! Your changes have now been made.

Step 1: Press and hold down the green button (bottom right hand) for 2 seconds to turn on your M&S PASS.
Step 2: Enter your PIN, then the screen display will show 'Hello'.
Step 3: Press the number 3 button to generate a code.
Step 4: Enter the code into the box provided on the Internet Banking screen.
Step 5: Press 'update'.

That’s it! Your changes have now been made.

Not yet registered for digital banking?

Find out how to download and set up the M&S Bank app.

Learn more

How do I update my contact details over the phone?

If you or an additional cardholder need to update your contact details, get in touch using our contact us page.

Forgotten your Online Banking details?

Learn more

Update your contact details

How do I update my contact details within the M&S Bank app?

Video Script

Updating your number to set up the banking app

How do I update my contact details in Online Banking?

How to use your Digital M&S PASS (within the banking app)

How to verify changes using a physical M&S PASS

Not yet registered for digital banking?

How do I update my contact details over the phone?

Forgotten your Online Banking details?

Digital banking