Digital statements

Make a statement, go paperless

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Digital statements

What are digital statements?

You can instantly access statements for your M&S Credit Card or Everyday Savings Account securely within digital banking. They’re always available in digital banking, ready for you to view online whenever it suits you.

Benefits of digital statements

Safe and secure - you can only view them by signing in
You'll find them all in one place - ready to view, download and print
Accessible 24 hours a day
Up to 72 months' worth of statements available

Open the M&S Bank app.
Select your account.
Tap ‘View Statements’ to view/download your statement.

How to view your statements using our mobile banking app

First, simply sign into the app.

Select the account you wish to view the statement for.

Then, ‘View statements’.

Now choose which statement you’d like to view.

If you’d like to save your statement, tap the download icon in the top right of the screen.

Please note, if you have an Android device, and your download doesn’t appear...

...check your downloads.

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Sign into Online Banking.
Select ‘View statements’ under ‘Quick Links’.
Select the account you want to see your statement for from the drop-down menu (credit card or Everyday Savings Account).
Select the statement date you want to view, and it will automatically download as a PDF.

Sign into Online Banking

To download your statements in the M&S Bank app:

Sign in to the M&S Bank app, then select your account(s).
Next, select ‘View statements’ and then the month you want to view. The statement will pop up on the screen. If you have an Android device and your statement doesn’t appear, please check your downloads folder.
Finally, select download in the top right corner of the screen. Here you’ll be able to save your statement to your device’s files. You can also send or print your statement from here too.

To download your statements in Online Banking:

On the homepage, select ‘View statements’ under ‘Quick Links’.
Next, click on which credit card or Everyday Savings Account you want to see the statement of from the drop-down menu and select the month you want to view.
A pop-up should appear in the top or bottom of your browser asking if you want to download your statement and where you want to save it to. You may also be given the option to open your statement in Adobe Acrobat Reader. If you want to print your statement, this can be done while viewing or after downloading your statement.

Switch to digital, stay notified

By switching to digital statements, our customers have helped us to reduce the amount of paper we send out. Once we've made the change:

We'll send you an email when there's a new statement ready to view
We'll also send you a helpful reminder about 10 days before a payment is due to be made (unless you have already made a payment or have a Direct Debit set up)

Go paperless in our app

Sign into the app
Select the menu icon in the top right-hand corner of the screen
Select the profile icon in the top right-hand corner of the screen
Select 'Communication preferences'
Select 'Statement preferences'
Toggle the paper statements to 'off'

Frequently asked questions

How you enlarge your statements may differ depending on what device you are using to read your digital statement, but we can offer some general advice.

If you are viewing your statements on a device with a touchscreen like a tablet or mobile phone:

You can place two fingers on the screen and pinch inwards and outwards to increase or decrease to the desired magnification. On most devices, you can also double tap to zoom in.

If you are using a computer to view your statements:

You will need to download your statement first. Your statement will open in Adobe Acrobat Reader.
In Adobe Acrobat Reader, there will be plus and minus buttons you can click on to zoom in and out of the statement. You can also change the magnification by adjusting the “zoom to” percentage.
For more information, you can use the Adobe Acrobat Reader image magnification guide to help you enlarge your statements.

If you have a ‘paperless’ preference, you may still receive a paper statement if:

We don’t hold a valid email address for you so we have been unable to send you a notification to advise your statement is ready to view. Please check your contact details are up to date in the banking app or Internet Banking.
There has been a restriction placed on your account.