Your support needs

We'll send you statements automatically on a CD. For any other communication you'll receive a standard written copy and a separate CD.

We'll send you statements automatically in Braille Type 1. For any other communications you'll receive a standard written copy and a separate Braille copy. The difference between Braille Type 1 and Type 2 is that Type 2 is known as contracted Braille and is more like short hand.

We'll send you statements automatically in Braille Type 2. For any other communication you'll receive a standard written copy and a separate Braille copy. The difference between Braille Type 1 and Type 2 is that Type 2 is known as contracted Braille and is more like short hand.

We'll send you statements automatically in large print (font 20). For any other communication you'll receive a standard written copy and a separate large print copy.

We'll send you statements automatically in giant print (font 32). For any other communication you'll receive a standard written copy and a separate giant print copy.

When you contact us we'll break down the communication you've received to help you better understand what we're telling or asking you to do.

When you call us we'll make sure that we slow down our pace and speak more clearly.

When you contact us we'll regularly check that you understand the conversation and ask if you need further support. If you call us, we'll make sure that we slow down our pace and speak more clearly.

If you're using Online Banking, we'll make sure that if your physical M&S PASS needs renewing, we'll send you a larger one. If you're using the Digital M&S PASS, you can use your devices accessibility features to support you e.g screen magnifier.

We'll make sure to contact you by a different method, where possible. For example email, post or text message.

We'll make a note of this and where possible we won't promote using the mobile app to you.

We'll make a note of this and where possible we won't promote using digital banking to you.

If we need you to sign something with a pen, we'll look for an alternative solution.

We'll make sure that if your M&S Credit Card needs renewing, we'll send you one where you can sign for each transaction rather than using a PIN.

We'll make a note of this so that we know what to expect when you contact us.

We'll make a note of this so that we know what to expect when you contact us.

We'll make a note of this so that we know what to expect when you contact us.

We'll set a limit on the amount of cash you can withdraw from your M&S Credit Card.

We'll make sure that we speak to you before agreeing any new borrowing applications.

We'll make sure that we decline any new borrowing applications.

You can find more information on managing your finances by visiting our Rising cost of living page. If you're worried about fraud or scams, you can also find more information on our Security & fraud advice page.

If we're asking you to make a decision, we'll give you the time and space to do that.

We'll make sure that when speaking to you we'll be mindful that you're going through a life event. You can also tell us what other support you need during this time. You may also want to see What is a life event?.

When you contact us, we'll spend the time going through what you need help with, step by step, offering different options where we can.