Managing your balance transfer

When you’ve got an offer available, we tell you the promotional rate and how long it’ll apply. Because we assess eligibility for offers periodically, the rate/term could be the same over more than one offer period, or it could vary.

Your balance transfer application/s will show in the app 1 to 2 working days after your request has been made. The table below provides examples of when your balance transfer will be displayed in the app.

Don’t worry, it may take your other card or store card provider a few days to respond to us after we have processed a request. If you request a balance transfer, you should continue to make payments to your existing card provider for the balance transfer amount until you receive their statement showing the balance transfer.

There’s a one-off balance transfer fee (min. £5) for each balance transferred. This fee depends on your offer and transfer amount and will be applied to your statement balance. The minimum transfer amount is £100.

If you have other balances on which we’re charging higher rates of interest, payments you make will be applied to those first. If you have more than one promotional balance on the same rate, we’ll apply your payment to the oldest amount first.

Interest will be charged on new purchases at your standard variable rate (you won’t get up to 56 days’ interest free until you’ve fully repaid any balance transfers).

Any transferred balance remaining on your account will be charged at your standard variable rate. You’ll also lose your promotional rate and interest will be charged at the standard rate if you’re late making at least your minimum payment in any month – so it’s important to make payments on time.

We update our offers at the start of each month. If you haven’t got an offer by the 3rd of the month, please come back and check next month.

Not all credit and store cards are eligible to complete a balance transfer. You can search for eligible cards when completing a balance transfer in the app. If your card is not listed, unfortunately it is not currently eligible.

You can get details of your balance transfer when you Chat with us.