Top of main content

The responsibilities of M&S Bank (a trading name of Marks and Spencer Financial Services (MSFS)) transferred to HSBC UK on 01 June 2026. It is likely that policyholders may still see references to MSFS and/or M&S Insurance on documents and within the servicing and/or claims web pages accessed via the M&S Bank website.

M&S Home Insurance - My Policy

You can view your M&S Home Insurance policy online. It's easy, convenient and secure.

What you'll need

  • Email address
  • Password
  • Date of birth

Renew your policy

Following a review of our product range, we have withdrawn M&S Home Insurance from sale so we will no longer be able to offer you a renewal.  You will receive a letter from us before your policy end date with further information.

Making a claim

If you’re registered for online servicing you can make a claim online 24/7. Not registered for online servicing? You can register here. You just need to answer a few questions and we can get your claim moving.
 

Make a claim online

Set up our app today to manage your account safely and securely, whenever it suits you.