Earn Rewards with your credit card

If you're an existing M&S Credit Cardholder, you can check how many Rewards points you have:

• In the M&S app or at marksandspencer.com within your Sparks account, if you receive your Rewards vouchers digitally.
• On your digital or paper monthly statement.
• By signing in to Internet Banking.
• By calling 0345 900 0900 and selecting 1 for Credit Card, 1 again for 'make a payment'. After entering some details about your account, the automated service will provide you with your outstanding balance and number of points.
• On your till receipt after making a purchase in a M&S Store.

You'll receive any M&S vouchers you've earned four times a year. Digital Rewards vouchers are usually available in your Sparks account in the M&S app or at marksandspencer.com in March, June, September and December. Paper Rewards vouchers are usually sent in February, May, August and November.

You might see your Rewards points balance reduce on your statement before you've received the M&S vouchers.

Remember, you need at least 200 Rewards points to receive an M&S voucher. Anything less will be carried over for next time.

You can connect your Sparks account with your M&S Credit Card account, so that you can view and use your Rewards vouchers and Bonus Offers digitally. You can access these in your Sparks account in the M&S app or at marksandspencer.com.

If you've misplaced your M&S Rewards vouchers or had them stolen, get in touch and we'll see what we can do.

To avoid losing vouchers in future, sign up to credit card Rewards online and receive your M&S Rewards vouchers in your Sparks account in the M&S app or at marksandspencer.com.

Each M&S Rewards voucher has its own expiry date. For paper Rewards vouchers, make sure that the voucher you're trying to use is in date and that you've not already redeemed it.

If you're still having trouble using your digital or paper vouchers, get in touch and we'll see what we can do.

Rewards vouchers do expire. Paper Rewards vouchers are valid for 15 months. Digital Rewards vouchers in your Sparks account are valid for 17 months, as they're displayed earlier which gives you a bit more time to use them.

Bonus Offers do expire and the dates of these will vary. Please check your Bonus Offer voucher for details.

You might find you're sent both paper and digital vouchers for a short time, just while we switch you over. You can only use each voucher once, so if you're using your digital vouchers, you can recycle the paper ones.

Club Rewards customers will still receive some vouchers in the post, including hot drinks vouchers, birthday treats, and seasonal vouchers.

Bonus Offers are a way for you to earn more Rewards points, they are tailored to each customer and can vary between Rewards mailings. From time to time, you may also receive other points offers from us.

As a Digital Rewards customer, your Bonus Offers will arrive at a different time to your Rewards vouchers. Bonus Offers are usually available in February, May, August and November and will be found in your Sparks account in the M&S app or at marksandspencer.com.

If you receive paper vouchers, your Bonus Offers will arrive at the same time as your Rewards vouchers.