A step by step guide to setting up M&S Digital Banking

If you don't have a compatible device, you can still use digital banking through our Internet Banking service. Simply register for Internet Banking and when prompted, order a 'physical M&S PASS‘. This is a small calculator-like device, sent to you in the post, that generates the security codes you'll need to access Internet Banking. This can take up to 7 working days to arrive and you will not be able to access Internet Banking until you have received it.

You'll be prompted to enable biometric authentication when you first sign into the app, but if you missed this the first time don't worry as you can set it up at any time.

1. Sign in to the M&S Banking App
2. On the 'Balances screen', select the profile icon in the top right hand corner
3. Select 'Security', then tap on 'Manage security'
4. Then use the slider button to enable biometric authentication and re-enter your Digital PASS PIN
   
   You can turn off biometric authentication at any time if you need to. Need more information about biometric authentication?

1. Sign in to the M&S Banking App
2. On the 'Balances screen', select the bell icon in the top right hand corner
3. Select 'Turn on Notifications'
4. Select 'OK' to allow notifications. Once the tick appears, you will then be taken to your notification centre
   

Spend notifications are only available for credit card accounts where spend notifications have been activated. Repayments and refunds to a credit card account will not generate a notification.

If your additional cardholder makes a spend on their M&S Credit Card, the spend notification will be received on the main cardholder's device, which the M&S Banking App is set up on.

You can register using:

• UK photocard driving licence - both front and back required
• Passport - face photo page required
• National ID card - both front and back required

We are unable to accept Greek and Romanian National ID cards.

Don't have photo ID that we can accept?

If you don't have valid photo ID you can register for Digital Banking using a smart phone, tablet computer or laptop following these steps.

If you're already registered for Internet Banking, you can use your existing Internet Banking details to set up the app. Forgotten your details?

Update your contact details.

If you don't have a compatible device, you can still use Digital Banking through Internet Banking. Register for Internet Banking, and when prompted, order a 'physical M&S PASS'. This is a small calculator-like device, sent to you in the post, that generates the security codes you'll need to access Internet Banking. This can at least 7 working days to arrive and you will not be able to access Internet Banking until you have received it.

If you've already tried to register using our app, it's best to try again first. If you're still struggling to register, you can follow these steps instead to help support you. You might need to call us if you need to complete verification. If you do need to call us, please make sure to quote any reference numbers so we can best support you.

If you want to register for Digital Banking on a desktop device like a computer or laptop you'll need to follow these steps.

If you get this message, it means your attempt to register for the app has been interrupted. You'll need to try registering again by uploading photos of your ID and selfie.

If you get this message, you'll need to try registering again by re-entering your details and uploading photos of your ID and selfie.

Your fingerprint and face are excellent security devices; no two are exactly the same and you've always got them with you! If your device is enabled for face or fingerprint recognition and is compatible with the M&S Banking App, you can use your face or fingerprint to sign in.

Our Photo ID and selfie tool is a secure way to verify who you are - allowing you to get access to your bank accounts digitally. Any information and photos you share with us through the app are encrypted so stay safe and secure.