Top of main content

Fraud & security advice

Help protect yourself from fraud
Person holding tablet

Report suspicious emails or websites claiming to be M&S Bank

If you receive an email you believe to be suspicious, claiming to be from M&S Bank, or find a suspicious website purporting to be M&S Bank, do not click any links or open any attachments. Simply forward the email or URL to phishing@mandsbank.com and we will investigate, and take the appropriate steps.

If you believe that you have shared confidential information either online or by telephone, or might be a victim of crime, such as a scam or cybercrime, please report this separately to your bank or card provider and Action Fraud. If you are an M&S Bank customer, please call the number on the back of your card. The phishing email address is not designed for reporting acts of financial crime.

Learn more on how to protect yourself against fraud.

Spotted a transaction you don’t recognise?

Follow some simple steps to help you identify a transaction on your account

Received a text?

Find out if a text that looks like it came from M&S Bank is genuine or not

Latest scams

Stay one step ahead of fraudsters by keeping yourself updated about the latest types of scams

How we protect you

From password protection to encryption technology, see how we keep your details and money safe

Protecting yourself

Follow our hints and tips on how to protect yourself from becoming a victim of fraud

Common scams

Keep updated about the most common techniques fraudsters use to gain your information

Useful information

Read more about online security and how to protect yourself from fraud and scams

Online identity and address verification

Submit identity and address verification documents online

Our Digital Security Promise

We want our customers to feel safe and secure when using our digital banking services

Set up digital banking for your credit card or Everyday Savings Account, and access your accounts safely and securely at your convenience.