Website, internet and mobile banking accessibility

If you’re having difficulty accessing our website or Internet Banking, it may be that you need to update your browser or operating system. An operating system is like the core of your computer, mobile or tablet that makes your device work. It’s really important to keep these up to date so that you can take advantage of any security updates and any new features that are introduced, to make your digital experience a better one.

We support the latest version of:

• Microsoft Edge
• Chrome
• Safari
• Firefox
• Windows
• Mac OS

Usually your browser will complete auto updates, but you can check to see if you are due any updates through the browsers settings in the top right hand corner.

Your operating system will also usually complete auto updates. You can check that you’re all up to date by accessing the settings of the operating system.

Where possible, we have followed the latest Web Content Accessibility Guidelines (WCAG) to ensure that our website is designed and written in a way that makes it easy to access for everyone. This means we’ve used:

Simple language

We’ve used simple language wherever possible to make sure our communications are clear and easy to understand.

Navigation

• Navigation menus are consistent throughout the site
• Links are visually distinctive and link text clearly describes their purpose
• Descriptive page titles are used, along with a breadcrumb trail and colour coding to help users identify where they are in the site

Font and text size

We’ve used fonts and text sizes that we think are clear and easy to read. Text can be re-sized by zooming in and out usually by going to the browser settings in the top right hand corner.

Colours

We use strong colour contrasts for text and background colours, supporting those that may have visual needs.

Alternative text has been provided for graphics, symbols or images so that people who cannot see this content can read the text or listen by using a screen reader/voice over software.

Where we use tables to display data, the table structure is described to assist those using screen reading devices. Tables are not used for presentation layout.

All tools and calculators can be used without pointing devices, such as a mouse or trackpad.

Keep on top of your spends by turning on spend notifications in our banking app, notifying you every time your M&S Credit Card is used to make a transaction

No need to worry about forgetting your PIN again because now you can view your PIN, anytime, in our banking app

Make a payment towards your M&S Credit Card at anytime in the app or why not set up a Direct Debit via Internet Banking and take away the worry of when your next payment is due?

You can use your face or fingerprint to access your account in our banking app so you don’t have to remember your password every time you sign in

Access your statements and balances in a way that suits you via our banking app or Internet Banking

All day, every day, at a time and in a way that suits you via our mobile banking app or Internet Banking. MOBI, our chat bot, will try to help you first, and if you need further assistance, MOBI will seamlessly transfer you to an agent who'll reply as soon as they're available

You can add a support need by clicking on the Profile icon in the top right corner of the Balances screen and then selecting ‘Your Support Needs’.