Financial Support | Income and Expenditure Assessment

Home
Help
Life events
Income and Expenditure Assessment

Get personalised financial support

If you've missed a bill or payment, or think you might do soon, let us know as soon as you can. Answer a few questions on our income and expenditure assessment to give us a better idea of your current financial situation. This can help us to give you personalised support, no matter what financial difficulty you might be experiencing.

What to expect

We've teamed up with consents.online to give you a safe and secure way to tell us about your income and expenditure. It should only take 10 to 15 minutes to complete and it won't impact your credit rating. You'll only need to complete this form once, even if you hold multiple products.

We'll ask you for:

basic information about yourself
your current employment status
your current monthly income and outgoings - such as your salary and mortgage payments or rent

Please read the steps below, to learn more about how we can support you:

Step 1 - Submitting the form

It's important that we understand your situation and work with you to find the right solution. Please complete an Income and Expenditure form.

The form asks you about your monthly income and outgoings such as salary, mortgage payments, rent, utility bills and outstanding balances with other lenders so please have this information to hand. Please also ensure the email address you provide us with is correct and up to date.

If you require support on how to complete the form, please use our 'Chat' service, located at the bottom right of the page. Our agents are available between 8am-6pm Monday to Friday and 8am-4pm Saturday. When starting a chat, please ask “I need help with my I&E form.”

The Income and Expenditure form opens in a new tab, so if you're using the 'Chat' service as well as completing the form, you'll need to switch between tabs.

Complete the form This link will open in new window

Step 2 - What happens next?

Once you’ve submitted the form, we might need to speak to you to discuss the options we have available to support you. You can talk to our specialist team using our ‘Chat with us’ service or call us on 0800 313 4966. Lines are open 8am-6pm Monday to Friday and 8am-4pm Saturday.

FAQs

consents.online is a regulated provider of Open Banking that lets you be sure that you're only sharing the information you want to, when you want to. And you can be sure you know exactly who's looking at it.

This is provided free of charge to help you provide your information for the income and expenditure assessment more quickly and easily.

To use consents.online through Open Banking, you'll need the username and password you use to log on to your main bank account. This will be the account where you receive your salary and make bill payments from.

Alternatively, you can provide your details manually.

The easiest way to use consents.online is to open the income and expenditure assessment from your mobile, but you can also use your browser.

Ways to get in touch

If you're concerned about your immediate financial situation, it's best to get in touch as soon as possible. As a responsible lender, we'll work with you to ensure you can keep in control of any money concerns you may have, whether they are short or long term.

A quick and easy way to get in touch with us for any account specific queries is to use our 'Chat with us' service. This can be found within our Mobile Banking App or within Internet Banking.

To access Chat quickly, press and hold down the M&S Banking App and select 'Chat with us'.