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Unexpected Change

Supporting customers through times of change
Person on sofa with calculator

At a glance

Separation

We understand that any relationship breakdown can be difficult and affect multiple aspects of your life.

At M&S Bank, we’re here to provide you with information about how separating from your partner can affect your banking arrangements and what to think about when you’re reviewing your finances.

Please note that we can only give general information here, so do speak to us if you need more detail about any financial arrangements you have with M&S Bank.

Useful links

Redundancy

Having your role made redundant is one of life’s biggest challenges. How will I pay my mortgage? How will my family cope? How will I find a new job? We want you to feel you can talk to us about your concerns and know who you can contact for further advice.

Rent and mortgage payments

Check your policies to see if you’ve taken cover for income protection and make a claim with your provider. You might also be entitled to receive benefits to help you

Income

You may receive redundancy pay that could cover your outgoings until you start a new job. There may still be benefits that you can claim in the meantime.

Financial difficulty

Once you know what your income will be, you should work on a budget calculator. If you have debts with us and feel you are struggling, you might want to speak to one of our advisors about your circumstances and see if we’re able to help.

Emergency contact

If you're an M&S Bank customer, you can provide us with an emergency contact. This is an M&S Bank-specific request which tells us that you’d like us to speak with someone you trust if you’re unwell and unable to communicate.

When might you choose this option?

You may choose this option if you’re unwell and haven’t yet agreed a Power of Attorney, or if you want the comfort of knowing we have contact information for your family or friends in cases of emergency.

Key features for you

Your emergency contact can call us to tell us if you’re unwell and if you can’t communicate with us. We may use this information to tailor the way we communicate with you and manage your accounts while you’re unavailable, such as temporarily suspending repeat letters or calls.

Your emergency contact won’t have any access to your accounts and they won’t have authority to make decisions on your behalf. If you require help with your accounts, please see our table explaining the different types of third party access

How to apply

You can provide us with your emergency contact details by calling our Customer Services team on 0345 900 0900 8am-8pm, 7 days a week.

Don’t forget to notify your emergency contact of their responsibility and if their contact details change, please let us know.

You have rights regarding your information, including being able to see what we hold about you. For more information please see our full Privacy Notice.

Set up digital banking for your credit card or Everyday Savings Account, and access your accounts safely and securely at your convenience.