Worried about making a payment?

If you're unable to make your contractual monthly payments, it's important you contact us as soon as you recognise you're in difficulty, so we can work with you to understand your current financial situation and find an appropriate solution.

Please read the steps below, to learn more about how we can support you:

If your circumstances have changed and you have an existing payment plan with us, it's important you keep in touch so we can ensure your existing payment plan is still suitable.

Please read the steps below, to learn more about how we can support you:

If you've missed a contractual monthly payment, and you're starting to fall behind, we're here to help.

Missing a payment may have a negative impact on your credit file, which can make borrowing in the future more difficult. You may also incur charges, which may make borrowing more expensive.

I have missed one of my contractual monthly payments, but I am able to make the payment.

If you've missed one of your monthly payments but you're able to afford the payment, please make this as soon as possible. This may reduce the charges you incur and the impact to your credit file.

To make a payment on your:

M&S Personal Loan

Visit manage your loan for more details.

M&S Credit Card

Visit ways to pay for more details.

M&S Budgetcard, Chargecard or Personal Reserve

If you hold an M&S Budgetcard, Chargecard or Personal Reserve you can make your payment using your bank's online or automated telephone service.

You should quote our bank details, sort code 40-12-57 and account number 99001174, with your M&S card number or account number as a reference.

Alternatively, please call 0800 313 4966. Lines are open 8am-6pm Monday to Friday and 8am-4pm Saturday.

If you're unable to make your contractual monthly payments, it's important you contact us as soon as you recognise you're in difficulty, so we can work with you to understand your current financial situation and find an appropriate solution.

How can we support you?

Please read the steps below, to learn more about how we can support you:

Monthly payments are set out in your agreement

We'll send you a statement each month showing the minimum payment for that month, if you've opted into paperless statements, you can view your statement within Internet banking or on the M&S Banking App.

Your contractual monthly payment is referred to as your minimum payment and is the smallest amount of your total balance that you need to pay each month to keep your account up to date.

If you hold an M&S Budgetcard, Chargecard or Personal Reserve we'll send you a statement each month showing the minimum payment for that month.

If you're paying the full or a fixed amount to your credit card and want to change this, you can do this by logging into Internet Banking and chatting with one of our agents. Otherwise please call us on 0345 600 5860. Lines are open 8am-8pm.

Using a budget planner, is an easy way to manage your finances, work out an achievable budget and identify where savings can be made. You should:

• List everything that's coming in and out of your account each month. Your bank statements should help with this.
• Highlight the essential outgoings such as your mortgage, council tax, utilities, travel expenses, childcare etc. These costs are likely to be a set amount each month.
• Identify variable outgoings such as groceries, clothes and everyday expenses such as coffee and lunch. These outgoings will change on a month-to-month basis and they are the ones that you can reduce which can have the biggest impact on balancing your budget.

Once you've created a budget planner, these are things you can do to organise and take control of your finances:

• Wherever possible, pay your bills by Direct Debit or standing order 1 or 2 days after you get paid, so that you know you'll have enough in your account and can clearly see what's left over.
• If your bank has an online banking service, use it regularly to keep track of your spending.
• Regularly review your variable outgoings and save money by cutting back on non-essential items, cancelling that unused gym membership or switching to cheaper options.
• If you have any money left over at the end of the month, you should consider saving it: even small, regular savings can make a difference over time, creating a pot of money you can break into for unforeseen emergencies or even periods when you know your spending will increase, such as Christmas.

It's a good idea to tackle debt problems quickly before things get worse. If you haven't done so already, set up a budget planner to get your monthly outgoings under control and then consider the following to help sort out your existing debts.

1. Make a list of all your debts. The ones with the highest interest rates should be at the top. You'll be able to find what your interest rates are on your latest credit card statement and loan agreement forms.
2. Consider moving any debts with higher interest rates to lower rates. A couple of options are to explore a balance transfer credit card or consolidate your debt with a personal loan. Find out more on what a balance transfer is and how debt consolidation works.
3. Contact your creditors to let them know you're struggling to make your payments, they may be able to find a solution with you. If you're worried that you can't make your M&S Bank contractual monthly payments, or have already fallen behind on payments, we're here to help.
4. Get free debt advice to help work out the way forward. See our list of charities you can contact to discuss the best way to get yourself out of debt quickly.

We know that life can be a little hectic at times, so anything that helps you keep track of your spending and better manage your money can be extremely useful.

The M&S Banking App is the perfect way to help you stay in control of your account – it’s easy to use, secure and always to hand with lots of helpful features.

Here’s just some of the things you can do with our app to help you stay in control of your account:

Make payments  – be reminded of upcoming payments and pay your M&S Credit Card using a debit card while you're on the go.

Spend notifications - be notified when you spend using your M&S Credit Card, so you can stay on top of things.

Mobile statements – view and download digital versions of credit card statements.

Chat with us - use our secure 'Chat with us' feature to get in touch with account specific queries, at a time convenient to you.

Learn more about mobile banking >