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Manage your pet insurance policy

Need to make a claim or renew your pet insurance policy? Learn more.
Dog and cat sitting together

Who do I contact for general enquiries about my pet insurance policy?

For general enquiries such as changing your cover or cancelling your policy, please call Royal & Sun Alliance Insurance Ltd (RSA) on 0800 980 8740 or email the team at mandspet@uk.rsagroup.com – you’ll need your policy details to hand. If you have more than one pet, ask about the 10% multi-pet discount.

Manage your pet insurance payments

The cost of living crisis is affecting all of us in some way. If you’re worried about paying your monthly payments, please get in touch as RSA may be able to help. Depending on your situation and what you need from your pet insurance, there may be ways to manage your policy to make sure you don’t end up uninsured.

For more information please call your pet insurer RSA on 0800 980 8740 or email RSA at mandspet@uk.rsagroup.com.

Renew your pet insurance policy

You’ll be sent a reminder before your current policy expires. This will explain what you need to do to renew your M&S Pet Insurance policy for another year. If you don't receive a reminder, or you need to change your pet insurance policy before you renew it, simply call RSA on 0800 980 8740 or email the team (mandspet@uk.rsagroup.com) who will be pleased to help.

Make a pet insurance claim

Repeat medication and ongoing treatment claims

Pet insurance claims are made easier with RSA's online claim system.

  1. Whether you're the owner or the vet, simply complete the fast-track online form using the claims online servicing link below to claim back medication and treatment costs.
  2. Upload your invoices and confirm the details.
  3. Submit online – it’s as simple as that!
  4. Claims can be settled with payments to the policyholder or to the treating veterinary practice, whichever you prefer.

How to make a new claim

If you need to make a claim for a new condition, you'll find RSA's editable form on the online servicing page for you and your vet to complete.

Track an existing claim

You can track the status of your existing claim using the online claims tracking service.

Have a query about a claim?

If you have a question about a claim or wish to speak to an advisor about a claim, use claims live chat below.

Useful information about your pet insurance policy

Opening hours

vetfone™/Legal advice and bereavement services

vetfone™

Please call 0800 980 5583

Legal

Please call 0800 980 5580

Bereavement

Please call 0800 980 5581
Quoting Scheme number 71884
Open 24 hours, 365 days a year
Calls are recorded.

Sales, service, complaints and all other lines

Please call 0800 980 8740

8am - 6pm, Monday to Friday
9am - 1pm, Saturday
Calls are recorded.

Email: mandspet@uk.rsagroup.com

Emails are responded to within 72 hours

Claims

Please call 0800 980 8750

9am-5pm, Monday to Friday
Bank holiday hours may differ.
Calls are recorded.

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