Travel insurance

To make a claim you will need to contact Aviva.

• For medical emergency claims please call Aviva on 0800 051 6561 or +44 160 360 4906 if calling from abroad.
• If you don’t need urgent medical attention you can make a claim online or by calling Aviva on 0800 051 4780 or +44 160 360 3783 from abroad.
• You’ll need to provide the following information when making a claim:
• Your personal details, plus details for anyone else claiming on this policy.
• Details about your trip, for example, date of travel and airline (if it’s relevant).
• Your bank account details so that Aviva can settle your claim as soon as a decision is made.
• You can also make a claim if you do not require urgent medical attention by calling 0800 051 4780 or +44 160 360 3783 from overseas. Lines are open 8am-8pm Monday to Friday, 8am-4pm Saturday and public holidays.

To make sure that you have the right cover in place, please let us know of any changes during the annual policy term. We do not make any charges for mid term changes.

If you cancel your policy within 14 days of receiving your policy documentation we will refund all premiums paid provided you have not travelled or made a claim, and there has been no incident which may result in a claim being raised.

If you wish to cancel the policy after the 14 days then there will be no cancellation charge and no refund of premium will be made.