Sparks Pay

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FAQs

During the application for your Sparks Pay account, we'll have asked you for banking details in order to set up a Direct Debit for repayments.

If you'd like to make additional payments you are able to make a faster payment directly from your bank using these details, please use account number: 59001115 and sort code: 40-12-57, and include your 16-digit Sparks Pay account number as a reference.

Alternatively, within your Sparks Pay servicing area, you can select the 'Debit Card Payment' option within the 'Payment' tab.

If you have not received a refund that you were expecting on your Sparks Pay account please call M&S on 0333 014 800 and someone will be able to help you further.

Your Sparks Pay balance will be viewable through your Sparks Pay account, which you can access by logging into your M&S.com account and open the Sparks Pay servicing area.

If you don't recognise a transaction on your Sparks Pay account you can call us on 0345 900 0900* and one of the team will be able to help you.

Additional Sparks Pay help and support

What else can we help you with?

Important documents

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*Our customer service team are available from 8am-8pm, Monday to Sunday. Calls are recorded.

FAQs

How do I make a payment?

I have not received a refund that I was expecting

How do I find out when my next payment is due?

There is a transaction showing that I don’t recognise, what should I do?

What else can we help you with?

Complaints

Financial support

Power of attorney

Bereavement support

Service status

Managing money with dementia

Important documents

Digital banking