Important information about the M&S Banking App

Great news! You’ll be able to continue using the M&S Banking App and don’t need to take any further action.

If you own another device that runs iOS/iPadOS 15 and above or Android 9.0 and above, please download and set up the M&S Banking App on that device if you haven't already. Can't remember your sign in details?

Use the instructions in the previous step to check the operating system of your additional device before you download the app. You can use the M&S Banking App on up to 3 devices, we recommend you remove any unsupported devices from your app.

Great news! You’ll be able to continue using the M&S Banking App on your other device and don’t need to take any further action. We recommend you remove your unsupported devices from the M&S Banking App.

To make sure you have access to Internet Banking after the change, you’ll need to order a physical M&S PASS. By opting to use a physical M&S PASS, you’ll no longer be able to use the M&S Banking App.

You can order a physical M&S PASS using ‘Chat with us’ within the M&S Banking App. Just head to the ‘Support’ section and select ‘Chat with us’. Alternatively, you can call us on 0345 900 0900 and one of our Customer Services team will be happy to help. Our phone lines are open between 8am and 8pm.

It’ll take up to 7 working days to receive your physical M&S PASS and you won’t be able to use Internet Banking until you’ve received it, so make sure you give yourself plenty of time for this to arrive. Once you receive and set up your physical M&S PASS, you’ll no longer be able to use the M&S Banking App

If you can't remember your Digital Banking details, you can use our Digital Banking Access Help Tool

Please sign in to the app on one of your existing devices, go to ‘Profile’ > ‘Manage devices’ and remove one of your devices. You can also remove a device in Internet Banking. From the Balances screen, choose the ‘Help and support’ tab and select ‘Manage your devices’.

Once we make these changes, instead of using the app you will be able to confirm your online payments using a one-time-passcode (OTP) which we’ll send to your mobile phone. Visit our how to confirm online payments page for more information on how to confirm payments using SMS OTP. To use SMS OTP, please ensure we have your up-to date mobile phone number. Visit our update contact details page to find out how.

If you’re unable to confirm your payments using text message, you can order a card reader. Please contact us on 0345 600 5860 and we’ll be able to help, Lines are open 8am-8pm.

You’ll still be able to see all your past and future statements via Internet Banking. Just sign in to Internet Banking and select 'View statements' under 'Quick links'. If you currently have paperless statements, you may want to revert to paper versions whilst you get set up with your physical M&S PASS.

If you don’t request a physical M&S PASS to access your statements via Internet Banking, we will change it to a paper version to help you check your transactions when the update takes place. If you decide to order a physical PASS in future or update your mobile device, you can turn off your paper statement in the banking app or by using our 'Chat' service in Internet Banking whenever you like.

If you aren't able to update your device or use a different device to access the app, you’ll still be able to use Internet Banking on your mobile phone or tablet's browser. All you have to do is open the internet browser on your device, open the M&S Internet Banking page and sign in. Now you'll be able to use all of the features of Internet Banking such as accessing your statements, 'Chat with us' and make payments to your credit card on the go.

You will still be able to make a payment using a debit card through Internet Banking. Visit our ways to pay page to find out how to pay your credit card.

If you’ve opted to order a physical M&S PASS, you’ll no longer be able to use the M&S Banking App, but you’ll still be able to use our Internet Banking service. A physical M&S PASS can take up to 7 working days to arrive and you won’t be able to use Internet Banking until you’ve received it.

To find out what you can do in Internet Banking, visit our Internet Banking page.

Yes, if you begin using a device which is compatible you will be able to download and set up the M&S Banking App. Once the app is set up, your physical M&S PASS will no longer work and you will instead use the app to generate the security codes needed to sign in to Internet Banking.