Mobility and dexterity support

The M&S PASS provides an additional layer of security when you use our digital banking services by generating a unique security code to let us know it’s you that’s accessing your accounts and nobody else. The M&S PASS can be accessed digitally in our M&S Banking App or with a physical device that looks like a mini calculator.

Our card reader is one method used to confirm any online payments you make so that we know it’s really you making the payment. If you’re unable to confirm your payments using the app or via text message, you can use our alternative card reader solution to verify your payments. This is where you insert your M&S Credit Card into the card reader and follow the instructions on screen to produce a one-time passcode that will allow you to complete your payment.

The standard physical M&S PASS is like a mini calculator and is about 7cm x 4.5cm in size.

If this isn’t suitable, we can send you a large one. It works like the standard M&S PASS, but is much larger in size and has audio support. The number five button has two raised dots on it and the ‘enter’ and ‘on’ button has a single raised dot on it to help navigate the buttons. The large one also has a square button on the bottom left and a circle button on the bottom right. The square shape is another way to identify the ‘fuchsia’ button and the circle shape is another way to identify the ‘green’ button to assist anyone who may be colour blind.

To order your large M&S PASS, get in touch with us.

The standard card reader is a small handheld device where you can insert your card into the top of it and is about 9cm x 6.5cm in size.If this isn’t suitable, you can approve online payments by receiving a code via text-message or we can send you a larger card reader with audio support. To update your mobile number or order an audio card reader, get in touch with us.