Visual Support

What support is available?

Braille, large print & audio

We can provide your written communication in braille, large/giant print or audio.

If you tell us you’d like to receive your written communication from us in one of these formats, we’ll send your statements, credit card details and any responses to correspondence from you, automatically in this way. For any other written communication, you will need to get in touch each time to request a copy be sent in braille, large/giant print or audio.

Our credit cards are also designed to support you by:

Having two raised dots on the front of the card to let you know that it’s a credit card
The two raised dots are on the front of the card, letting you know which way is the right way up
Having a notch on the side of the card to let you know that the other end has the chip on it, so you know which way to enter the card into a card machine
Your card details are now printed on the back of the card meaning the numbers won’t rub off after taking it out of your purse or pocket a few times

Large card details

We can send you a copy of your card details in braille, large/giant print or audio. You will still keep the same card but we’ll also send you a large copy of your details which can be used when making purchases online. Get in touch to request your large card details.

M&S Banking App and Internet Banking

Did you know that digital banking can work in a way that suits you? Especially when you make the most of what your computer, mobile or tablet has to offer through its accessibility settings.

Here’s some of the things you can do online with us that you might find useful:

Spend notifications – keep on top of your spends by turning on spend notifications in our banking app, notifying you every time your M&S Credit Card is used to make a transaction
Statements & balances – access your statements and balances in a way that suits you via our banking app or Internet Banking
Secure access – use your fingerprint or face (compatible device required) to access your account via our banking app

I want to learn more about:

Digital accessibility
Mobile banking app
Internet Banking

M&S PASS and card reader options

By downloading our mobile banking app on your mobile or tablet, you’ll be able to use the accessibility settings on your device to support you in accessing the digital M&S PASS (so that you can access your Internet Banking) and use the app to approve any online payments you make (instead of using a card reader). If you’re unable to use our mobile banking app, take a look at the alternatives we have available to support you.

The M&S PASS provides an additional layer of security when you use our digital banking services by generating a unique security code to let us know it’s you that’s accessing your accounts and nobody else. The M&S PASS can be accessed digitally in our M&S Banking App or with a physical device that looks like a mini calculator.

Our card reader is one method used to confirm any online payments you make so that we know it’s really you making the payment. If you’re unable to confirm your payments using the app or via text message, you can use our alternative card reader solution to verify your payments. This is where you insert your M&S Credit Card into the card reader and follow the instructions on screen to produce a one-time passcode that will allow you to complete your payment.

The standard physical M&S PASS is like a mini calculator and is about 7cm x 4.5cm in size.

If this isn’t suitable, we can send you a large one. It works like the standard M&S PASS, but is much larger in size and has audio support. The number five button has two raised dots on it and the ‘enter’ and ‘on’ button has a single raised dot on it to help navigate the buttons. The large one also has a square button on the bottom left and a circle button on the bottom right. The square shape is another way to identify the ‘fuchsia’ button and the circle shape is another way to identify the ‘green’ button to assist anyone who may be colour blind.

To order your large M&S PASS, get in touch with us.

The standard card reader is a small handheld device where you can insert your card into the top of it and is about 9cm x 6.5cm in size.

If this isn’t suitable, you can approve online payments by receiving a code via text-message or we can send you a larger card reader with audio support. To update your mobile number or order an audio card reader, get in touch with us.